Aus Move NZ



Average score of 8.3 out of 8 reviews
On other platforms: 8.0 out of 32 reviews
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Aus Move NZ
PO Box 44 350 Pt. Chevalier
1011 Airport Oaks
09-360 4777

About moving company Aus Move NZ

Aus Move is specialized in moving your furniture, household belonging, vehicles and pets to Australia.

Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Aus Move NZ is, to our knowledge, not part of any association.


Details

Established
1993
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Aus Move NZ is, to our knowledge, not part of any association.

Details

Established
1993
Employing
Unknown
Trucks
Unknown

There are currently 8 reviews for Aus Move NZ.
Write a review

Recommendation

I did have to follow up on a mistake I had made on a form probably delaying the move a wee bit but the customer service level was great before and after that. There was minimal damage to 2 of my cheap shelves so I don’t mind that at all. I’d definitely use them again and maybe get insurance if my furniture is expensive.

Pros and cons
Delivery time once known was incredibly reliable
The packers in NZ were very efficient and polite
Two of my shelves were damaged slightly
I did have to follow up on a matter to release my stuff from quarantine but it was my mistake. Just needed a follow up email next time maybe. She was super lovely though about it so I don’t mind at all
Moved from Onehunga (New Zealand) to Canberra (Australia).


No recommendation

Don’t even think about them. I am so glad about that we have an insurance at least. That is our only luck.

We did receive someone else’s box as part of our delivery. It was over-labelled (our label was on top of another label 100% covering it).
They ignored talking to us for more than 3 weeks and when we finally managed to get in touch with them the branch manager promised to sending us updates same day. We did not hear from them for another 3-4 days and I needed to email them for information which they promised to send and surprisingly we did receive nothing.
They cannot locate our box. On top of that they even said that we don’t have a missing box. There were just some labelling issues and their staff miscounted the boxes... (I’m sorry what ?!?!?!) but it’s obvious on the paperwork that’s not the case. We also identified missing items (e.g. a lamp, but on the box their crew described the content as kitchenware and clothes) and even I had to explain them how did that happen ha.. Read more

Pros and cons
[name removed by Sirelo] was nice and friendly
Attitude and customer service
Problem-solving and communication
Moved from Auckland (New Zealand) to Sydney (Australia).


Recommendation

Pick up and packing into company boxes by 2 really helpfull young men, from the Nz address was excellent
Cartons were put into one room and we were left with the unpacking and left with the boxes. A card was left and we could phone for them to come and collect the boxes when they were out this way

Pros and cons
Pick up and packing up was stress free
Delivery left us with a lot boxes and paper to get rid of
Moved from Karikari Peninsula (New Zealand) to Devonport (Australia).


Recommendation

I was very worried about moving a container of belongings from Auckland to Melbourne. I got quotes from 5 different companies, and all of them (including AusMove) had mistakes in the inventory which made me very nervous. They also all had some glaringly bad reviews which didn't help. I crossed my fingers and selected to go with AusMove as they gave me the most confidence that they could make changes as I required and give me a good service. I was not wrong. Their movers were all very skilled and competent (I wish I worked with such competent people myself). They wrapped everything quickly and very well, in fact the one and a bit days they took to pack and move all my things was the least stressful part of my entire move. The further I got through working with them, the better the service was even after I had paid them - which is very unusual in this day and age. There was even a hiccup where the shipping company moved their schedule forward and AusMove's staff all worked overtime to st.. Read more

Pros and cons
Send a packing person to initial consult to gauge what you want moved accurately
Work with you to streamline your move, even when things change
Got the initial inventory wrong - but fixed it
About mid-priced, but are open to negotiation
Moved from Auckland (New Zealand) to Melbourne (Australia).


Recommendation

Excellent service, prompt responses and very efficient in collecting our personal effects. Great service!

Pros and cons
Competitive pricing
Fast and easy communication
Moved from Auckland (New Zealand) to Kiama (Australia).


Recommendation

The packers were so good and friendly, charming and fast workers, what was meant to take two days was done is a slightly longer one day.

Pros and cons
Friendly, nothings a bother
No breakages - good packers
the Australian link let them down
not enough staff for final unpack
Moved from Remuera (New Zealand) to Brisbane (Australia).


Recommendation

friendly and fast working workers.

Pros and cons
good communication
good service
info on how long our container be delivered to our new location.
Moved from Auckland (New Zealand) to Brisbane (Australia).


Recommendation

Felt very supported throughout the process and the staff were very polite, professional and friendly

Pros and cons
Communication skills
Professionalism
Moved from Auckland (New Zealand) to Geelong (Australia).

Other reviews

Google
8.0

32 reviews

Headquarters

Aus Move NZ

PO Box 44 350 Pt. Chevalier
1011 Airport Oaks
09-360 4777