Aus Move is specialized in moving your furniture, household belonging, vehicles and pets to Australia.
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We did receive someone else’s box as part of our delivery. It was over-labelled (our label was on top of another label 100% covering it).
They ignored talking to us for more than 3 weeks and when we finally managed to get in touch with them the branch manager promised to sending us updates same day. We did not hear from them for another 3-4 days and I needed to email them for information which they promised to send and surprisingly we did receive nothing.
They cannot locate our box. On top of that they even said that we don’t have a missing box. There were just some labelling issues and their staff miscounted the boxes... (I’m sorry what ?!?!?!) but it’s obvious on the paperwork that’s not the case. We also identified missing items (e.g. a lamp, but on the box their crew described the content as kitchenware and clothes) and even I had to explain them how did that happen having a missing item which is not under the same category as their staff’s handwriting described the content. (Again, whaaat????!??!?!) This IN SANE.
Their stuff is packing the boxes, labelling them and writing notes regarding the content of it. I have nothing to do with that.
I never experienced such a poor quality service and ignorant customer service in New Zealand.
Our second shipment did not arrive yet and we have a missing box from the first shipment. I’m so disappointed, upset and also terrified whether our belongings will finally arrive safe after that?
We had quite good experience with Allied Pickfords in the past and our friends used Transworld, I recommend to chose one of them for your own sake and to avoid the same experience and nightmares we are going through with Ausmove.Read more
Cartons were put into one room and we were left with the unpacking and left with the boxes. A card was left and we could phone for them to come and collect the boxes when they were out this way