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Services
International removals
National moving
Pet transport
About
They have been moving families and households for over 50 years, covering every corner of New Zealand and the world.
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Reviews
354
Sirelo and Google reviews
42% of the users recommend this removal company
E.Z.
December 23, 2024
on Sirelo
Terrible experience.
The packing team was great.
After taking the furniture the contacted us saying we need to pay another $4k before they’ll despatched overseas our furniture which they now held. We already paid what was quoted !! Paid $14k ie $7k + $7k for two parts with different destinations.
We needed the furniture to be sent without delay so begrudgingly paid. Later tried to get money back and got a couple of hundred refunded as they admitted they were wrong. We didn’t fight it more as life is short and this is a difficult process already.
I’m short don’t trust their quotes and be prepared to pay lots. Other than that they are great lol.
The packing team was great.
After taking the furniture the contacted us saying we need to pay another $4k before they’ll despatched overseas our furniture which they now held. We already paid what was quoted !! Paid $14k ie $7k + $7k for two parts with different destinations.
We needed the furniture to be sent without delay so begrudgingly paid. Later tried to get money back and got a couple of hundred refunded as they admitted they were wrong. We didn’t fight it more as life is short and this is a difficult process already.
I’m short don’t trust their quotes and be prepared to pay lots. Other than that they are great lol.
Efficient
Price
Moved from Auckland (New Zealand) to Brisbane (Australia)
S.
December 3, 2024
on Sirelo
Pick up in Auckland was great, friendly and efficient.
After that was disgusting. Never had any heads up about how long my belongings would take to get arrive in Darwin. After a month my stuff as still sat in Auckland. Didn’t arrive in Darwin for 3 and a half months by which time I had moved to Katherine.
I was then told they would not cover the cost to move my stuff onto Katherine (3 hours drive).
After that was disgusting. Never had any heads up about how long my belongings would take to get arrive in Darwin. After a month my stuff as still sat in Auckland. Didn’t arrive in Darwin for 3 and a half months by which time I had moved to Katherine.
I was then told they would not cover the cost to move my stuff onto Katherine (3 hours drive).
Packing of furniture
Unprofessional
Moved from Auckland (New Zealand) to Darwin (Australia)
Hannah De Leon
October 15, 2024
on Sirelo
I know I am due for a refund because I paid for 8 carton boxes but I only used 5. When I signed the contract, the move manager told me if inventory changed then I would get a refund. but after I moved to Australia, when I tried to talk to move manager, she seemed to disappeared . Zero reply or contact even though I have tried numerous times and also write to their management. Very poor communication.
Communication
Moved from Wellington (New Zealand) to Shellharbour (Australia)
G.H.
April 21, 2024
on Sirelo
Quoted 6 weeks. Took 16 weeks. Items damaged. Have used before but will not use again. Extremely bad.
Damage settlement
Moved from Athol (New Zealand) to Perth (Australia)
Daniel
February 28, 2023
on Sirelo
A box was torn open and my PlayStation 5 was stolen while under Crowns shipping. Simply unbelievable.
Packing of furniture
Unprofessional
Moved from Auckland (New Zealand) to Gold Coast (Australia)
Ngaire Mclernon
November 2, 2022
on Sirelo
[Names removed by Sirelo] were very efficient, with packing and taking care of our belongings.
Crown Relocations admin were very efficient
Only -ve comment was that [Names removed by Sirelo] had been advised the access to the lock up was difficult and brought two vans rather than one truck. We had advised the storage plus facility had good access. The out come was that [Names removed by Sirelo] had to make two trips which meant we had to spend a little longer at the lockup
No Biggy but worth noting that pick ups from lock ups have good access
Harry and Ngaire
Crown Relocations admin were very efficient
Only -ve comment was that [Names removed by Sirelo] had been advised the access to the lock up was difficult and brought two vans rather than one truck. We had advised the storage plus facility had good access. The out come was that [Names removed by Sirelo] had to make two trips which meant we had to spend a little longer at the lockup
No Biggy but worth noting that pick ups from lock ups have good access
Harry and Ngaire
Moved from Christchurch (New Zealand) to One Tree Point (New Zealand)
