Crown Relocations New Zealand

5.7
based on 354
Sirelo and Google reviews
i
What customers are saying
pro
Packing of furniture (8)
pro
Professional (5)
pro
Friendly (2)
con
Communication (8)
Services
International removals
National moving
Pet transport

About

They have been moving families and households for over 50 years, covering every corner of New Zealand and the world.

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Reviews

354
5.7
based on 354
Sirelo and Google reviews
How is the review score calculated?
42% of the users recommend this removal company
 on Sirelo
Terrible experience.
The packing team was great.
After taking the furniture the contacted us saying we need to pay another $4k before they’ll despatched overseas our furniture which they now held. We already paid what was quoted !! Paid $14k ie $7k + $7k for two parts with different destinations.
We needed the furniture to be sent without delay so begrudgingly paid. Later tried to get money back and got a couple of hundred refunded as they admitted they were wrong. We didn’t fight it more as life is short and this is a difficult process already.
I’m short don’t trust their quotes and be prepared to pay lots. Other than that they are great lol.
pro
Efficient
con
Price
Moved from Auckland (New Zealand) to Brisbane (Australia)
 on Sirelo
Pick up in Auckland was great, friendly and efficient.

After that was disgusting. Never had any heads up about how long my belongings would take to get arrive in Darwin. After a month my stuff as still sat in Auckland. Didn’t arrive in Darwin for 3 and a half months by which time I had moved to Katherine.
I was then told they would not cover the cost to move my stuff onto Katherine (3 hours drive).
pro
Packing of furniture
con
Unprofessional
Moved from Auckland (New Zealand) to Darwin (Australia)
 on Sirelo
I know I am due for a refund because I paid for 8 carton boxes but I only used 5. When I signed the contract, the move manager told me if inventory changed then I would get a refund. but after I moved to Australia, when I tried to talk to move manager, she seemed to disappeared . Zero reply or contact even though I have tried numerous times and also write to their management. Very poor communication.
con
Communication
Moved from Wellington (New Zealand) to Shellharbour (Australia)
 on Sirelo
Quoted 6 weeks. Took 16 weeks. Items damaged. Have used before but will not use again. Extremely bad.
con
Damage settlement
Moved from Athol (New Zealand) to Perth (Australia)
 on Sirelo
A box was torn open and my PlayStation 5 was stolen while under Crowns shipping. Simply unbelievable.
pro
Packing of furniture
con
Unprofessional
Moved from Auckland (New Zealand) to Gold Coast (Australia)
 on Sirelo
[Names removed by Sirelo] were very efficient, with packing and taking care of our belongings.
Crown Relocations admin were very efficient

Only -ve comment was that [Names removed by Sirelo] had been advised the access to the lock up was difficult and brought two vans rather than one truck. We had advised the storage plus facility had good access. The out come was that [Names removed by Sirelo] had to make two trips which meant we had to spend a little longer at the lockup

No Biggy but worth noting that pick ups from lock ups have good access

Harry and Ngaire
Moved from Christchurch (New Zealand) to One Tree Point (New Zealand)

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Review Sources

Sirelo
2.9
33
Google
8.6
321

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