Crown Relocations New Zealand

4.4 (29‎)
i
What customers are saying
pro
Packing of furniture (7)
pro
Professional (5)
pro
Friendly (2)
con
Communication (7)
Services
International removals
National moving
Pet transport

About

They have been moving families and households for over 50 years, covering every corner of New Zealand and the world.

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Reviews

48% of the users recommend this removal company
 on Sirelo
A box was torn open and my PlayStation 5 was stolen while under Crowns shipping. Simply unbelievable.
pro
Packing of furniture
con
Unprofessional
Moved from Auckland (New Zealand) to Gold Coast (Australia)
 on Sirelo
[Names removed by Sirelo] were very efficient, with packing and taking care of our belongings.
Crown Relocations admin were very efficient

Only -ve comment was that [Names removed by Sirelo] had been advised the access to the lock up was difficult and brought two vans rather than one truck. We had advised the storage plus facility had good access. The out come was that [Names removed by Sirelo] had to make two trips which meant we had to spend a little longer at the lockup

No Biggy but worth noting that pick ups from lock ups have good access

Harry and Ngaire
Moved from Christchurch (New Zealand) to One Tree Point (New Zealand)
 on Sirelo
I chose Crown to move some of our household items from New Zealand to Australia as they are supposedly a large and reputable company. I was wrong.
To be fair, the initial consult, communication and packing were no problem at all, that gives them 1 star. We were told it could take about 6-10 weeks for shipping obviously due to covid delays, etc. That’s fair enough, we even moved our pack up date forward a couple of weeks so we wouldn’t be waiting as long a the other end so lived on bean bags for a short time.

It has now been 4 months since they uplifted our shipment and it hasn’t even left New Zealand. I get generic ‘update’ emails every few weeks saying they don’t have enough cargo and will keep me updated. They can’t even tell me if it will be weeks, months, years???

To top that off, they have now emailed saying shipping costs have increased and I’ll be charged more for the shipment. I’ve paid this company almost $15,000 for them to fail to do their job. We still have no idea how long we’ll be waiting for our belonging and are now having to spend money replacing or re-buying items we already own.

They blame the shipping companies and say it’s all out of their control. Perhaps they should stop advertising shipping services they cannot reasonably provide. Avoid at all costs.
Read more
pro
Initial consultation
pro
Local packers (Dunedin based)
con
Communication
con
Still not shipped after 4 months
Moved from Queenstown (New Zealand) to Adelaide (Australia)
 on Sirelo
I would give zero stars if I could. Paid them an exorbitant $12500 to move our life from NZ to UK. It has been over 3 months since they picked up the container and absolutely no further progress. They told me at one stage they had a booking, then they backtracked and said nobody can get any bookings. It's a cube; how hard can it be to book space on a ship. They are now telling us that prices have gone up and we owe them another $1500 - for what? They have done nothing as far as I'm concerned, and they simply don't care to do anything. Can't get any sense out of them at all. The worst part is that I haven't even received my shipment yet - but judging by every other review written about this company, there will be items missing and damaged. The worst is yet to come. My advice if you're looking for a shipping company - look elsewhere.
pro
The packers were respectful
con
Everything except the packers
Moved from Gore (New Zealand) to Leamington Spa (United Kingdom)
 on Sirelo
Do not use this company. I used them almost 2 years ago and not only did it cost me the earth to go from the north island to the south island, they only delivered half of my gear on the day. Had to wait another 2 weeks for the rest (including bed, couch etc so had very limited furiture while I was waiting). Some boxes had been opened and things were broken or stolen (including complete pairs of shoes). When i complained I was treated like a criminal and made to feel like I was making it all up. Because this company seemed to be a well known brand i trusted them but was very disappointed.
Moved from Auckland (New Zealand) to Westport (New Zealand)
 on Sirelo
Will not rate as it would be minus 100. Moved to The USA and also sent a small shipment to Australia which Crown lost 2/3 of this shipment, one of the items being an antique box dating over a 170 years, they would not allow me to insure this shipment and will not follow it up have been waiting over a year for replies they keep brushing me off. Had to follow up there progress all the time when they promised a detailed moving inventory and tracking of both shipments. The stress this has caused me has affected my health greatly. Packers were not professional and things were not packed to how they said in the booklets . Will never recommend them or the companies affiliated to them.
con
Lack of follow up from Crown and resolution to my problem.
Moved from Hamilton (New Zealand) to Brigham (United States)

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