Crown Relocations New Zealand

Pick up in Auckland was great, friendly and efficient.

After that was disgusting. Never had any heads up about how long my belongings would take to get arrive in Darwin. After a month my stuff as still sat in Auckland. Didn’t arrive in Darwin for 3 and a half months by which time I had moved to Katherine.
I was then told they would not cover the cost to move my stuff onto Katherine (3 hours drive).

I know I am due for a refund because I paid for 8 carton boxes but I only used 5. When I signed the contract, the move manager told me if inventory changed then I would get a refund. but after I moved to Australia, when I tried to talk to move manager, she seemed to disappeared . Zero reply or contact even though I have tried numerous times and also write to their management. Very poor communication.

Quoted 6 weeks. Took 16 weeks. Items damaged. Have used before but will not use again. Extremely bad.

A box was torn open and my PlayStation 5 was stolen while under Crowns shipping. Simply unbelievable.

[Names removed by Sirelo] were very efficient, with packing and taking care of our belongings.
Crown Relocations admin were very efficient

Only -ve comment was that [Names removed by Sirelo] had been advised the access to the lock up was difficult and brought two vans rather than one truck. We had advised the storage plus facility had good access. The out come was that [Names removed by Sirelo] had to make two trips which meant we had to spend a little longer at the lockup

No Biggy but worth noting that pick ups from lock ups have good access

Harry and Ngaire

I chose Crown to move some of our household items from New Zealand to Australia as they are supposedly a large and reputable company. I was wrong.
To be fair, the initial consult, communication and packing were no problem at all, that gives them 1 star. We were told it could take about 6-10 weeks for shipping obviously due to covid delays, etc. That’s fair enough, we even moved our pack up date forward a couple of weeks so we wouldn’t be waiting as long a the other end so lived on bean bags for a short time.

It has now been 4 months since they uplifted our shipment and it hasn’t even left New Zealand. I get generic ‘update’ emails every few weeks saying they don’t have enough cargo and will keep me updated. They can’t even tell me if it will be weeks, months, years???

To top that off, they have now emailed saying shipping costs have increased and I’ll be charged more for the shipment. I’ve paid this company almost $15,000 for them to fail to do their job. We still have no idea how long we’ll be waiting for our belonging and are now having to spend money replacing or re-buying items we already own.

They blame the shipping companies and say it’s all out of their control. Perhaps they should stop advertising shipping services they cannot reasonably provide. Avoid at all costs.Read more