Transworld International Removals Ltd

No show scheduled move date. Poor communication. 1 week prior to move they increased quote by $1500.

Throughout the whole moving issue, [name removed by Sirelo] at Transworld was very good at keeping us up to date, answered every question immediately and treated us as real people instead of just another client. Chess Price were a good choice to effect the pick up. They were punctual, polite, very clean and really knew their stuff. We felt like our household goods were in the right hands.

Using Transworld initially was pretty good, however when our coffee machine was damaged I can only say dealing with the 'Managing Director' was one of the worst experiences I have ever had. Never use this company to move any items EVER! Certainly do not be fooled by the insurance cover they ask you to take out to cover any 'broken items'; it's not worth the poor paper it's written on! In short, avoid this company like COVID19!

De los 40 paquetes que envié, me han llegado a destino 39 y 1 se ha perdido y nadie se hace responsable. He contactado con la empresa de mudanzas pero me han dicho que al no contratar seguro corres el riesgo de perder un paquete y no poder recuperarlo. Me parece increíble que además de pagar por el servicio de entrega, tengamos que contratar un servicio extra para asegurar que llegan los paquetes, ¿y si no hubiesen llegado los 40 paquetes? esto es de risa. Es pagar dos veces, es un engaño. Por otro lado, el plazo no se cumple, el envío lo recibimos unos dos meses más tarde.

Hi [name removed by Sirelo],

My name is David Whetu, from the moment my (2) containers were organised with Transworld to ship from Australia to New Zealand I would like to express my sincere gratitude for the excellent customer service assistance I received from [name removed by Sirelo]. Whenever I sought clarification or assistance regarding customs, or any matter relating to the export and transport of my container he was prompt with response and was completely obliging in my enquires.
I requested the email of his direct report and this is the reason, more often that not, people who go above and beyond the roles and responsibilities of their daily duties never get to the people whom they report to, so this is for you.
As a retired National Warehouse Logistics Manager, the excellent customer service of [name removed by Sirelo] and the driver who delivered my container is reason for me to have no hesitation in recommending your company to many of my contacts.

Very quick packing and helpful,the same at the other end very helpful. They kept me advised on progress