Transworld International Removals Ltd



Average score of 7.4 out of 29 reviews
On other platforms: 9.4 out of 148 reviews
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Transworld International Removals Ltd
Civil Place 7-9
0632 Auckland
09-415 0755

About moving company Transworld International Removals Ltd

They specialise in the removal of family's and individual's household goods, personal effects, cars, bikes, boats, tea-chests and pets - worldwide.

Services

International removals

Associations

Transworld International Removals Ltd is accredited by the following associations:
FIDI
IAM
BAR



Details

Established
1994
Employing
50 employees
Trucks
18 trucks

Services

International removals

Associations

Transworld International Removals Ltd is accredited by the following associations:
FIDI
IAM
BAR


Details

Established
1994
Employing
50 employees
Trucks
18 trucks

There are currently 29 reviews for Transworld International Removals Ltd.
Write a review

No recommendation

Using Transworld initially was pretty good, however when our coffee machine was damaged I can only say dealing with the 'Managing Director' was one of the worst experiences I have ever had. Never use this company to move any items EVER! Certainly do not be fooled by the insurance cover they ask you to take out to cover any 'broken items'; it's not worth the poor paper it's written on! In short, avoid this company like COVID19!

Moved from Auckland (New Zealand) to Brisbane (Australia).


No recommendation

De los 40 paquetes que envié, me han llegado a destino 39 y 1 se ha perdido y nadie se hace responsable. He contactado con la empresa de mudanzas pero me han dicho que al no contratar seguro corres el riesgo de perder un paquete y no poder recuperarlo. Me parece increíble que además de pagar por el servicio de entrega, tengamos que contratar un servicio extra para asegurar que llegan los paquetes, ¿y si no hubiesen llegado los 40 paquetes? esto es de risa. Es pagar dos veces, es un engaño. Por otro lado, el plazo no se cumple, el envío lo recibimos unos dos meses más tarde.

Pros and cons
Precio
Amabilidad
No cumplen con la entrega segura
Se demoran en el plazo y mucho (aproximadamente 2 meses más tarde)
Moved from Auckland (New Zealand) to Barcelona (Spain).

Response of

Dear LOJ, we have looked through our records and note the only shipment we delivered to Spain with 40 packages was delivered on 19th in September 2019. On delivery all packages were signed off as being received and accounted for. Please get back in touch with Transworld at [email protected] if we need to investigate this further. Customer Service.

Published on:



Recommendation

Hi [name removed by Sirelo],

My name is David Whetu, from the moment my (2) containers were organised with Transworld to ship from Australia to New Zealand I would like to express my sincere gratitude for the excellent customer service assistance I received from [name removed by Sirelo]. Whenever I sought clarification or assistance regarding customs, or any matter relating to the export and transport of my container he was prompt with response and was completely obliging in my enquires.
I requested the email of his direct report and this is the reason, more often that not, people who go above and beyond the roles and responsibilities of their daily duties never get to the people whom they report to, so this is for you.
As a retired National Warehouse Logistics Manager, the excellent customer service of [name removed by Sirelo] and the driver who delivered my container is reason for me to have no hesitation in recommending your company to many of my contacts.

Pros and cons
Excellent Service from pickup to delivery.
Parvinder Singh kept me updated every step.
Moved from Sydney (Australia) to Tauranga (New Zealand).


Recommendation

Very quick packing and helpful,the same at the other end very helpful. They kept me advised on progress

Pros and cons
Good price
Well packed
Could have been a little quicker with end dates
Moved from Auckland (New Zealand) to Bristol (United Kingdom).


No recommendation

Criminal lack of care. £25,000 damages. Woeful packing. Heartbreaking. Utterly heartbreaking. Their business statement is a lie. They have decimated my goods. Broken our hearts. Admitted fault but no compensation. [name removed by Sirelo] is a man with zero integrity. Weak and useless.

Pros and cons
Useless
Liars
Moved from Auckland (New Zealand) to London (United Kingdom).


No recommendation

Poor customer service. Movers broke an expensive wooden sculpture in half and then refused to admit liability and pay the repair cost. Would not use them again.

Moved from Auckland (New Zealand) to Inverness (United Kingdom).


Recommendation

Great response, movers were on time, friendly and very thorough.

Pros and cons
Efficient
Hard working movers
Moved from Kaikoura (New Zealand) to Sydney (Australia).


No recommendation

This company promised so much and delivered a disaster including $5000 damage to classic car $3500 bed destroyed and a myriad of other things damaged

Moved from Whangarei (New Zealand) to Brisbane (Australia).


Recommendation

Parce que tout était parfait.

Moved from Murrays Bay (New Zealand) to Pīra'e (French Polynesia).


Recommendation

Once I'd booked with them, they were accommodating and efficient.

Pros and cons
Price point
Efficient
Moved from Auckland (New Zealand) to Airlie Beach (Australia).


No recommendation

That star is for the guys that packed our gears, that’s the only good thing about the company

Pros and cons
Kept getting delayed, delivery times kept changing! It’s been nearly four months and we still don’t have our gears
Moved from Whakatane (New Zealand) to Secret Harbour (Australia).


Recommendation

easy to contact and good respond good price

Moved from Mount Albert (New Zealand) to Perth (Australia).


Recommendation

They were professional and great communicators.

Moved from Edmonton (Canada) to Auckland (New Zealand).


Recommendation

The service was excellent

Pros and cons
Service
Price
Moved from Wellington (New Zealand) to Brighton (United Kingdom).


Recommendation

I can only comment on the removal which was really good. Guy's were great and nothing was too much trouble.

Pros and cons
On time
took care of my goods
Moved from Taupo (New Zealand) to Glasgow (United Kingdom).


Recommendation

Great movers and had no problems.

Moved from Auckland (New Zealand) to Perth (Australia).


Recommendation

Thus company was so good to deal with. The packing from NZ to Australia was done in a most professional manner, the guys couldn't have been more helpful. On receipt of the goods in Australia the movers were once again extremely abliging, furniture arrived in great condition and moved into the house without any problems

Pros and cons
Well priced
Exceptional staff and service
Moved from Auckland (New Zealand) to Brisbane (Australia).


Recommendation

Pros and cons
Friendly staff
Company keep the customer informed.
No complaint-but I miss my work going away party as I didn’t realise how long wrapping furniture would take.
Moved from Tauranga (New Zealand) to Sydney (Australia).


Recommendation

Transworld were responsive to emails, nothing was a hassle when making changes, friendly, helpful, made the process go smoothly

Pros and cons
helpful
prompt
Moved from Leigh (New Zealand) to Temagog (Australia).


No recommendation

It being 5 months and still waiting for our stuff

Pros and cons
The pick it up from your house
They lied on how long it would take
They never got back to us I had to go chasing them
Moved from Christchurch (New Zealand) to Dublin (Ireland).


Recommendation

Brilliant service at pickup. The team were appreciative of all of my work in labeling everything for them

Pros and cons
Friendly staff
Great communications
Moved from Christchurch (New Zealand) to Brisbane (Australia).


Recommendation

Only 1 thing wrong.The 3 very efficient & exceptionally tidy young men didnt introduce themselves when they came.I did the introducing to 1 & he applogized & told me the other twos names.

Pros and cons
Efficient so far
Didnt harrass us when i had said i was getting 3/4 other quotes.
No introduction
Moved from Ashburton (New Zealand) to Brisbane (Australia).


Recommendation

Very prompt and great communication. Quoted 4-6weeks minimum but we received our furniture in 3.5 weeks

Moved from North Shore City, Auckland (New Zealand) to Gold Coast (Australia).


Recommendation

Dealt with Morgana she was informed helpful and friendly as well as patient.

Pros and cons
Helpful
Very competitive
Moved from Otorohanga (New Zealand) to Liverpool (United Kingdom).


Recommendation

It went according to plan - expectations were met

Pros and cons
Offered used cartons for free - including dropping them off
Professional, fast communication through the whole process
Moved from Pt Chev (New Zealand) to Brisbane (Australia).


No recommendation

Instructions weren't followed and when I asked why I was told that my husband had instructed otherwise, which he says he didn't. These were points that I had discussed with the agent upfront and with my husband but it seems like the movers just came in without any brief and proceeded to do their own thing. It's left me on the backfoot and I'm still finding things that weren't packed that should've been and vice versa.

Pros and cons
Agent
Fixing up the mess the packers made (ie bashing into a pole that supported a balcony)
Packers - attitude and aptitude
I think there's a lack of briefing between the agent and the packers
Moved from Auckland (New Zealand) to Noosa (Australia).


Recommendation

Easy to deal with although a lot of forms.

Pros and cons
Cheap
Easy to deal with
Lots of forms
Moved from Auckland (New Zealand) to Melbourne (Australia).


Recommendation

Had a few delays and services wasn't great in Australia

Moved from Auckland (New Zealand) to Melbourne (Australia).


Recommendation

The move was made really easy, the house was packed by a great bunch of guys who worked hard. The goods arrived within the specified timeframe and the whole house was delivered and unpacked with no damage.

Pros and cons
Great service
Moved from Auckland (New Zealand) to Brisbane (Australia).

Other reviews

Google
9.4

148 reviews

Headquarters

Transworld International Removals Ltd

Civil Place 7-9
0632 Auckland
09-415 0755

Branches

Hornby 14 Edmonton Road, 8042, Hornby
03 349 4758
Lower Hutt 407 Cuba Street, 5010, Lower Hutt
04 568 6663
Tauriko 49 Whiore Avenue, 3171, Tauriko
07 547 4070

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