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Services
International removals
National moving
Excess baggage
Car & Vehicle transport
About
Providing door to door service to every corner of the world, including the popular destinations of Australia, UK, Europe and USA.
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Reviews
73
Sirelo and Google reviews
25% of the users recommend this removal company
C.D.V.
26 May 2022
on Sirelo
Some furniture was badly damaged. On a positive note is that they were always on time and personnel is very friendly and helpful
On time
Friendly
Damaged furniture
Moved from Auckland (New Zealand) to Auckland (New Zealand)
J.G.
1 December 2017
on Sirelo
Gave very little certainty they knew what they were doing. Sent boxes that we paid for 2-3 days before they were coming to pick them up
Price
Lack of logic
Lack of clear communication
Moved from Auckland (New Zealand) to Melbourne (Australia)
M.G.
16 February 2017
on Sirelo
The were 2.5 hours late for pick up at a timed dock when I had organised a early timeslot to prevent unexpected delays with other bookings on the day. Sales staff had not communicated with their pick up people. The dock in the building had routinely turned away other contractors even when space was booked and available but the contractor was 15 minutes late. They did not ring me to say they were late as the driver supervisor didn't know they were late and sent the truck on another job before mine. It placed the whole move pick up date in jeopardy. Cleaners had to be delayed and this caused me further inconvenience as I did not live at the premise and had to stay till everyone was out.
The admin staff handling my paperwork had a routine reminder system that was a back covering exercise. We would agree that paperwork would be supplied after and event but I still got emails reminding me that paperwork was outstanding despite the date not elapsing. I felt that the person had no connection to my file and just wanted to tick boxes at her end so she could fob off customer complaints. The procedure made me feel like they must a high complaint rate and this undermined my confidence in them.Read more
The admin staff handling my paperwork had a routine reminder system that was a back covering exercise. We would agree that paperwork would be supplied after and event but I still got emails reminding me that paperwork was outstanding despite the date not elapsing. I felt that the person had no connection to my file and just wanted to tick boxes at her end so she could fob off customer complaints. The procedure made me feel like they must a high complaint rate and this undermined my confidence in them.Read more
Packing was very efficient when they did arrive
Viewed the goods and salesman was well versed in moving to US
Poor communication internally about issues that were stress as absolute necessities, ie dock times
Poor time keeping
Moved from Sydney (Australia) to New York (United States)
R.O.
11 February 2017
on Sirelo
Great communications, easy online forms and pleasant to deal with. Great price too after getting 5 quotes !
Communications
Price
Moved from Paraparaumu Beach (New Zealand) to Brisbane (Australia)
